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Command console

This article explains how to access the command console and provides an overview of the available commands and their functions.

Available with:
Windows Player: Starter, Pro, Premium
Web Player: Starter, Pro, Premium
LG webOS Signage Player: Starter, Pro, Premium
Samsung SMART Signage Platform (SSSP / Tizen) Player: Starter, Pro, Premium
BrightSign Player: Starter, Pro, Premium
Android Player: Starter, Pro, Premium
Linux Player: Starter, Pro, Premium
macOS Player: Starter, Pro, Premium

 

The command console allows to send remotely, through the studio, commands to your screens.

Please note that some commands may not be available on all platforms.

1. Open the command console

In order to access the "Command Console" window, you must click on the gear on the right of the desired player in the "Select a screen" section of the Studio.

acces command console

There are two sections in this windows, the "Recurring commands list" and the "Command list".

command console windows

Recurring command list

The "Recurring commands list" are set to be executed at a specific time and will be repeated according to the recurrence that 

Command list

The "Command list" contains the information of commands that have already been executed or pending commands that will only be executed once. In order to send a new command, you must click on the "+" in the top right-hand corner of the window.

2. Send a command

In order to send a new command, you must click on the "+" in the top right-hand corner of the window.

command console windows and plus

send command

Here is the list of commands that can be sent:

               

Update software version (if available)

This command forces the player to check for and install the latest available version of the ITES software.

When should you use it?

In most cases, you do not need to use this command. Software updates are normally applied automatically whenever a new version becomes available for your media player and release channel.

Updates are deployed in stages (or "waves") based on the release channel assigned to each player. As a result, you may receive a notification about a new software release before it becomes available to your specific player. In that situation, running this command will not trigger an update, as the new version has not yet been released to your deployment wave.

For this reason, this command is primarily intended for use by the ITESMEDIA team. End users generally will not benefit from using it unless specifically instructed to do so by ITESMEDIA.

If you run this command by mistake, there is no need to worry. If no newer version is available for your player, the command will simply be ignored and no changes will be made.

Restart player software

This command restarts the ITESlive software running on the media player. It does not restart the physical media player or the display itself. The command simply stops the software and launches it again.
 
When should you use it?
 
You can use this command when the content displayed on the screen does not match the configuration shown in ITESlive Studio. In some cases, this may indicate that the software is not operating correctly.

When the ITESlive software starts, it checks for updated content, configuration changes, and other information that may need to be downloaded. Restarting the software can therefore resolve certain display inconsistencies.

If the issue is specifically related to content not updating on the screen, rather than the way it is being displayed, you should consider using the Clean Database command first. This command is often more effective at resolving content synchronization issues.
 

Restart computer

This command restarts the physical device on which the ITES software is installed. Depending on your deployment, this may be either an external media player or the display itself if the software is running directly on the screen

When should you use it?

Use this command when you suspect that an issue may be related to the device's hardware or operating system rather than the ITES software itself. Determining the root cause is not always straightforward, so we generally recommend following a progressive troubleshooting approach.

If the issue is specifically related to content not updating on the screen, rather than the way it is being displayed, you should consider using the Clean Database command first.

If the problem persists, the next step is usually to send the Restart Player Software command, which restarts only the ITES software. Restarting the entire device should generally be considered after these options have been attempted.

One of the most common uses of the Restart Computer command is on Windows-based devices when a pending Windows update requires a system reboot. If a notification indicates that Windows updates will be installed during the next restart, this command can be used to complete the update process.

For added convenience, you can enable the "Only if there is a pending Windows update" option and configure a recurring schedule during off-peak hours (typically overnight). This allows Windows updates to be applied automatically while minimizing disruption to screen operations during business hours.

Clean databases

This command performs a complete resynchronization of the player with the ITES platform.
It is typically used when a display is no longer updating properly, despite having an active internet connection.

When the command is executed, all locally stored content and configuration data are removed from the device, including:

  • Images and videos

  • Data files (XML, Excel, etc.)

  • The local database

  • Cached configuration information

The player then restarts and downloads a fresh copy of all required content, settings, and data from the ITES platform.

When should you use it?

Use this command when a display appears out of sync, is not receiving content updates, or is behaving unexpectedly despite being online. A database cleanup and full resynchronization often resolves content synchronization issues without requiring a restart of the physical device.

 Get log file

Log files are collected automatically on a daily basis. However, if you need to retrieve more recent logs for troubleshooting purposes, you can use the Get Log File command to generate and upload the latest log files on demand.

Depending on the device, you may need to request specific log parameters (such as DCMS, IPlayer), or other integration-specific diagnostics. The available options will vary based on the hardware and integrations associated with the selected screen.

Once the command has been processed, the logs can be accessed from the More Details page under the Client Logs tab.

Note: Access to the Client Logs tab is restricted and may not be available to all users. This section is typically reserved for designated administrators or support personnel.

 

Get player diagnostic info

This command sends a live request to the device and retrieves the most up-to-date information about its current status.

The returned data includes system health and hardware monitoring details, helping you verify the device's operational state and diagnose potential issues remotely.

The you can consult the information by following the steps in this procedure How to obtain more information on my player?

Adjust volume

This command allows you to adjust the volume level of the device on which the ITES software is installed.

It is important to note that this setting only affects the system volume of the physical device (media player or integrated display). Depending on your setup, audio levels may also need to be adjusted within specific content clip.

To change the volume, enter the desired value in the text field as a percentage (0–100%), then click Accept. The new volume level will be applied to the device immediately.

Update firmware

This command allows you to update your device’s firmware. After selecting this command, you must also choose the firmware file you want to install.

While the process itself is not highly technical, it may require some technical knowledge to ensure the correct firmware is selected and applied. If you are unsure, we recommend consulting the ITES team before proceeding with the update.
 
 

Open/Close display

Note: The "Open display" and "Close display" commands are only available on Windows players.

These commands can be used to schedule when a display powers on and off.

However, we recommend using the "Screen Status Scheduler" feature instead. This tool automatically manages display power based on a predefined schedule, ensuring screens turn on and off at the appropriate times without manual intervention.

Available on all platforms.

Adjust brightness on LED screens

Custom integration

This command allows you to adjust the brightness level of a connected LED screen.
To use it, select the desired brightness value and send the command to the screen. The new brightness setting will be applied immediately, allowing you to optimize visibility based on ambient lighting conditions or operational requirements.

Restart LED screen

Custom integration

Use this command if the LED screen is powered on but is not displaying any image. Restarting the screen can help resolve communication or video signal issues between the display and its content source.

During the restart process, the screen reinitializes its hardware and attempts to detect the video signal again. If the issue is related to signal recognition or a temporary display fault, a restart may restore normal operation without requiring an on-site intervention.