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Help center

FAQ

FAQ

All questions regarding licenses and hardware.

How do I need to proceed to send a change request for my digital signage project

FAQ - Licences

When will my licence be activated?

How many licences do I need?

Is it possible to have different types of licences in my display network?

What period does the ITESLIVE software agreement cover?

Do I have access to software updates with my purchase of ITESLIVE licenses

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FAQ - Hardware

What are the minimum requirements?

Can I purchase the necessary equipment directly from ITESMEDIA?

What kind of equipment do I need for a digital display setup?

Can I use my own equipment?

What should I do if my display if my Samsung SMART Signage Platform (SSSP / Tizen) monitor is stuck loading the display

What should I do to re-establish my BrightSign display if it is stuck on the loading screen

What should I do to re-establish my LG webOS display if it is stuck on the loading screen

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FAQ - ITESLIVE Studio

Alert definitions

Which web browser should I use to work on the ITESLIVE Studio

How to target a specific player in the ITESLIVE Studio using the search bar

Are there suggested roles I can use when launching my digital signage project

What are alert thresholds

What does the group expires notice mean?

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FAQ - External data

What do I need to create an automated birthday template with ITESLIVE