Configure alerts you receive about the status of your media players.
| Disponible avec |
| Lecteur Windows: Starter, Pro, Premium, Enterprise |
| Web Player: Starter, Pro, Premium LG webOS Signage Player: Starter, Pro, Premium Samsung SMART Signage Platform (SSSP / Tizen) Player: Starter, Pro, Premium Brightsign Player: Starter, Pro, Premium Android Player: Starter, Pro, Premium Linux Player: Starter, Pro, Premium macOS Player: Starter, Pro, Premium |
1. Go to the “Edit Your Profile” window
To get to the “Edit Your Profile” window, scroll over the gear icon at the top right of the screen and click “Edit Your Profile.”
2. Select the alerts you wish to receive
Activate the checkbox to the left of the alert types you wish to receive.
Receive connection alerts
Alerts that are sent when a display is no longer connected to the ITESLIVE services. There can be multiple reasons to explain this disconnection:
- The device has lost its internet connection (Wi-fi or cable);
- The device is currently powered off;
- The device is no longer connected to the electricity.
Receive hardware alerts
Alerts that indicate an abnormal usage of the hardware of the device that is broadcasting your display.
- RAM usage
- CPU load
- Processor temperature
- Low disk space remaining on a drive
Receive external hardware alerts
Certain display devices are connected to external hardware that monitors their environment or that are used as a controller for the monitor that is connected to it. These alerts are warnings produced by this external hardware or an alert indicating that the ITESLIVE software has lost communication with the external hardware.
Receive network issue alerts
Alerts that are sent if network issues, such as an unstable connection to the ITESLIVE services , occur.
Receive operating system maintenance alerts
Alerts that indicate that there are pending updates for the display device's operating system or that the display device's operating system is obsolete.
Receive software alerts
Alerts that typically indicate an issue that occured in the ITESLIVE software.
Important: This type of alert requires the intervention of our support team, please contact support@itesmedia.tv or open a ticket by clicking here. Please make sure you inclure the following information.
- Name of the affected player
- A brief description of the problem or alert for which you are reaching out to us.
Recevoir les alertes de contenu
Il s'agit d'alertes qui sont envoyées s'il y a un problème avec un contenu en particulier dans la configuration du lecteur.
Important: This type of alert requires the intervention of our support team, please contact support@itesmedia.tv or open a ticket by clicking here. Please make sure you inclure the following information.
- Name of the affected player
- Name of the affected clip
- A brief description of the problem or alert for which you are reaching out to us.
Receive external content alerts
Alerts that are sent when there is a problem with a specific external data clip, this alert can affect any external type data.RSS
- XML
- JSON
- CSV
- Excel
- etc.
Important: This type of alert requires the intervention of our support team, please contact support@itesmedia.tv or open a ticket by clicking here. Please make sure you inclure the following information.
- Name of the affected player
- Name of the affected clip
- A brief description of the problem or alert for which you are reaching out to us.
Receive bandwidth alerts
Alerts that are sent when there is abnormal network usage occurring.
Receive management alerts
Alerts that are sent when an account group in the ITESLIVE Studio is expired.
Receive transport data alerts
Alerts that are sent when there is a problem or a warning in regard to a transit authority's data.
Receive in app notifications
Allows the ITESLIVE Studio to show notifications in the top right corner of the screen during your session. These notifications are generated when an alert becomes active.
Receive daily summary mail
Allows you to receive a daily summary, according to the time you choose, that contains all alerts that occurred in the last 24 hours.
Receive mail feed
Allows you to receive all selected alert types in real time.
Allow email notifications while logged in the studio
Allows alert emails to be sent while you are connected to the Studio.
Allow multiple email notifications between studio sessions
Allows alert emails to be sent after you have logged out of the ITESLIVE Studio.
Allow email notifications of non critical alerts
Allows non critical alerts to be sent by email.