What to do if the connection to the service fails
Learn how to resolve service connection issues during software installation.
1. Check the Network Connection (Wi-Fi or Ethernet)
Depending on your setup:
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If using an Ethernet cable: Ensure that the cable is securely connected to the back of the device and to your router or network switch.
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If using Wi-Fi: Confirm that the network name and password are correctly configured in the device’s settings.
2. Allow Domains and Ports Through the Firewall
It is essential that the domains and ports used by ITESMEDIA are authorized in your firewall settings.
Refer to the list of domains and ports to allow in your firewall
Domains and ports to allow in your firewall
Tips: To verify that the required domains and ports are accessible and that the Internet connection is working, open the web browser directly on the media player or SoC digital signage monitor.
In the address bar, type: itesmedia.tv
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If the website does not load, this means that some required domains or ports are not authorized by your organization’s firewall.