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How to Know the Name of an Alert

Do you see a yellow or red dot next to your player and want to know what it means? Follow the steps below to view the alert details.

Available with:
Windows Player: Starter, Pro, Premium
Web Player: Starter, Pro, Premium
LG webOS Signage Player: Starter, Pro, Premium
Samsung SMART Signage Platform (SSSP / Tizen) Player: Starter, Pro, Premium
BrightSign Player: Starter, Pro, Premium
Android Player: Starter, Pro, Premium
Linux Player: Starter, Pro, Premium
macOS Player: Starter, Pro, Premium


1. Open the Tree View

In section 01, click on the Tree View icon (the second icon).

tree view

2. Select the Affected Player

In section 02 (the center section), click on the player displaying the alert.

Capture d’écran, le 2026-06-09 à 15.07.44

3. View the Alert Details

In section 03, you will find a description of the alert associated with the selected player.

Capture d’écran, le 2026-06-09 à 15.15.46

Need More Information?

To learn the meaning of each alert and how to resolve it, please refer to the following article:

https://support.itesmedia.tv/en/alert-definitions