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Alert definitions

You are monitoring your signage network and there is an alert you don't understand, no problem! Here is the full list of definitions for the alerts that can be triggered on the ITESLIVE Studio.

 

available with:
Windows Player : Starter, Pro, Premium
Web Player : Starter, Pro, Premium
LG webOS Signage Player : Starter, Pro, Premium
Samsung SMART Signage Platform (SSSP / Tizen) Player : Starter, Pro, Premium
BrightiSgn Player: Starter, Pro, Premium
Android Player: Starter, Pro, Premium
Linux Player: Starter, Pro, Premium
macOS Player: Starter, Pro, Premium

 

You are monitoring your signage network and there is an alert you don't understand, no problem! Here is the full list of definitions for the alerts that can be triggered on the ITESLIVE Studio.

  • Free Memory: Indicates that the RAM usage is too high on the identified resource.
  • Free Hardisk: Indicates that there is little available space remaining on the identified resource.
  • Display Frozen: The display has had exactly the same content for the last several screenshots and may be frozen on site.
  • App Not Visible: The display is currently being hidden by another window on the identified resource.
  • Data Provider Fall Back: The real-time data for the transport data provider for the identified resource are not available.
  • Oudated OS: The identified resource's operating system is obsolete.
  • Os Update Required: The identified resource's operating system has a pending update.
  • Cpu Temp: The identified resource's processor's temperature is too high.
  • Display Sensors: An alert has been triggered by the identified resource's display sensor or the ITESLIVE software is no longer able to communicate with the display sensor.
  • Cpu Load: The identified resource's processor load is too high.
  • Failed Content Updates: The identified resource has failed a content update.
  • Failed Display Start: The identified resource's display has failed to start.
  • IClient Failed To Start: The ITESLIVE software has failed to start on the identified resource.
  • Unstable Signal Connection: The identified resource has been frequently losing ites connection with the ITESLIVE services. 
  • Render Process Crash: The process that renders the display's visual elements has stopped working.
  • External Data Download Failed: The identified resource has failed to download the data for one of its external data clips.
  • Display Count Mismatch: The identified resource has detected fewer monitors than expected.
  • Web Clip Failed To Open: The identified resource has failed to open the web page configured in a web page clip.
  • Expired Account: The identified resource's account group has expired.
  • Transport Data Provider No Data: There is no data for this transport data provider.
  • Transport Data Provider Near Expiration: This transport data provider's data is nearing its expiration date.
  • Transport Data Provider Expired: This transport data provider's data has expired.
  • Transport Data Provider Data Import Error: An error has occurred during the data importation process for this transport data provider.
  • Bandwidth Usage: The identified resource's bandwidth usage is too high.
  • Player offline: Indicates that the identified display device has lost its connection to the ITESLIVE services.
    How to restore media player connection
  • Office 365 error: An error occurred when the display attempted to open an Office 365 document.
  • Facebook error: An error occurred when the display attempted to recover the Facebook account's data.
  • Time difference: The current time on the display device is not correct according to its time zone.