How to view my players' status on the ITESLIVE Studio

There are several locations where one can view the status of the players in their signage network, the main difference from one location to the next if the level of detail available.

• Screen view
• Tree view
• Google maps view
• Player screenshot dashboard
• Tableau de capture d'écran
• More details
• ITESLIVE Player statuses

Screen view

After having selected a site in the screen view, a coloured dot will be displayed to the right of each player in the site. This dot bears a colour that represents a status indicating the player's current state (see the list at the end of the article). 

Tree view

Select an account group or a site gives access to the statuses of the players it contains. In the list of players found in the group or the site, the coloured dot to the left of each player represents its status.

To obtain more details in regard to a specific player's status, you can click on an entry in the list, its information will then be displayed to the right of the list.


The following is the list of information available in this location.

• Description : The player's description as it is indicated in the "edit player" window.
• Player's status
• Up time : The amount of time since the last time the ITESLIVE software restarted.
• Version : The ITESLIVE software's version.
• Last command : The last command executed by the player.
• Activation date : The date that the player was originally activated, this is generally the day it is installed in production.
• Screenshots : The two latest screenshots sent by the player.

Google maps view

When the address or GPS coordinates for a site are available on the Studio, it is possible to view a dot representing the most critical status for the site's players is visible on the Google maps map.

By clicking on the dot that represents the site in the map, a list containing the information the status of all of the players located can be displayer. The list is scrollable with your mouse wheel or with the scroll bar on the right.

Player dashboard

It is possible to open a dashboard that displays the statuses for all the players under a specific account group. In the tree view, click on the gear to the right of the desired account group and select "Player dashboard".

The player dashboard displays the following information for the full list of players located in the selected group.

• Player's status
• Description : The player's description as it is indicated in the "edit player" window.
• Reference number : The player's reference number as it is indicated in the "edit player" window.
•  Version : The ITESLIVE software's version.
• Up time : The amount of time since the last time the ITESLIVE software restarted.
• temperature CPU : La température du processeur de l'appareil qui diffuse l'affichage lorsque l'information est disponible.

Player screenshot dashboard

It is possible to view the last screenshot sent by all the players under a specific account group by using the "Player screenshot dashboard". In the tree view, click on the gear to the right of the desired account group and select the "Player screenshot dashboard" entry.

The player screenshot dashboard contains the full list of players located under the selected account group and will scroll by page. You can navigate to the previous page, the next page and pause the scrolling using the controls at the top of the page. The players' status here is represented by the coloured bar above the players' information rather than the usual coloured dot.

The following is the list of available information in this location.

• Player's status
• Description : The player's description as it is indicated in the "edit player" window.
• Number of screens available in the player
• Last screenshot sent by the player

More details

It is possible to access all of the information produced by a specific player in the "more details" window. To access this interface, click the gear to the right of a player in the tree view and select the "More details" entry.

The following list is the information available in the "More details" windows.

• Player's description : The player's description as it is indicated in the "edit player" window.
• Player's Status
• Up time : The amount of time since the last time the ITESLIVE software restarted.
• Volume level : The percentage of the volume currently configured on the device, when the information is available.
• Version : The ITESLIVE software's version.
• Last command : The last command executed by the player.
• Activation date : The date that the player was originally activated, this is generally the day it is installed in production.
• Screenshots : The two latest screenshots sent by the player.

The information available in the other tabs of the "More details" window are detailed in the article in its regard.

ITESLIVE Player statuses

• Player working correctly : The player is operational and is connected to the ITESLIVE services.
• Player with warnings : The player has detected that the use of its material resources that surpasses the thresholds configured in the "Edit player" window.
• No communication with the screen : In the event that a player is using an LED screen or is connected to a "Watchdog", the IP address for the LED screen's controller or the "watchdog's" is configured in the player's screen settings on the Studio. If the player cannot communicate with this IP address, this alert will be triggered.
• Disconnected : The player is no longer connected to the ITESLIVE services, it is possible that the player is still broadcasting its content. However, it will be unable to update its content.

• Unmonitored : The monitoring has either been disabled or has not yet been activated for this player in the "Edit player" window.
• Inactive : The player has not yet been activated.
• Maintenance : A maintenance has been configured for this player on the Studio and is currently in progress.
• Upgrade scheduled : The ITESLIVE software's update has been scheduled for this player, this status will include the expected date and time for the update.
• Upgrade in progress : The ITESLIVE software's update is in progress on the device.