What to do if the installation on your device doesn't work

Here are the four most common causes of installation failure on the device:

1. Service connection failed

Make sure the network connection is working properly and that the required domains and ports are allowed through the firewall.

More details in this article:
What to do if the connection to the service fails

2. Invalid PIN

Ensure that you entered the correct PIN, paying attention to uppercase and lowercase letters.

More details in this article:
What to do if the PIN is invalid

3. No available license

If there is no license available in your ITESlive account, please contact the sales team to have one added.

More details in this article:
What to do if there is no available license in my ITESlive account

4. Incorrect license type

Verify that you are using the correct license type; if not, please update it.

More details in this article:
What to do if the license type is incorrect